Shipping Policy

1 - Shipping Options

1.1 | Standard Shipping (Free on Orders Over $200)
○ Delivery Time: 3-7 business days
○ Cost: Free for orders over $200
○ Tracking: Yes

1.2 | Expedited Shipping
○ Delivery Time: 2-3 business days
○ Cost: Calculated at checkout based on location
○ Tracking: Yes

1.3 | Express Shipping
○ Delivery Time: 1-2 business days
○ Cost: Calculated at checkout based on location
○ Tracking: Yes


2 - Order Processing


2.1 | Processing Time
All orders are processed within 7-14 business days of being placed.

2.2 | Order Confirmation
You will receive a confirmation email with tracking information once your order has shipped.


3 - International Shipping


We currently only offer shipping within the United States and Canada. We hope to expand our shipping options in the future to serve our international customers.


4 - Order Tracking

Once your order has been shipped, a tracking number will be provided via email. You can track your package's journey on its way to your doorstep.


5 - Shipping Insurance

For added peace of mind, shipping insurance is available at an additional cost. This ensures that your precious jewelry is protected in transit from and damage or loss.


6 - Legal Disclaimers


6.1 | Shipping Times & Delays
Shipping times may be affected during holidays and peak shopping seasons. During holidays and peak shopping seasons, shipping times may be affected. Rest assured, we are working hard to process and ship your order as soon as possible. Please anticipate possible delays in delivery.

6.2 | Liability
We are not responsible for any delays caused by carriers or unforeseen circumstances. While we strive to ensure efficient delivery, please understand that delays may occur as a result of carrier issues or unexpected events beyond our control. By proceeding with your purchase, you are indicating your acceptance of these terms. IWe have the authority to absolve ourselves from any liability for any possible damages that may occur as a result of the shipping service.


7 - Delivery Responsibilities

The customer is responsible for providing accurate shipping information. ShopMoissy is not liable for any delays or issues arising from inaccurate or incomplete shipping details provided by the customer.


8 - Shipping Address Changes

Once an order has been placed, changes to the shipping address are not permitted. It is the customer's responsibility to ensure the accuracy of the shipping information provided during the order process.


9 - Force Majeure

Shop Moissy shall not be liable for any failure or delay in performance arising out of circumstances beyond its reasonable control, including, but not limited to, acts of God, natural disasters, war, terrorism, labor disputes, and carrier-related issues.


10 - Contact Information

For any questions or concerns regarding your order or our shipping policy, please contact our customer service team at info@shopmoissy.com.

By placing an order with Shop Moissy you acknowledge and agree to the terms and conditions outlined in this Shipping Policy.

Have some questions? Contact us.